System Engineer für den IT Service Desk / IT Support (m/w) 100%

This job ad was AI-translated from German. See original Job summary Hide Join T&N as a System Engineer in Dietlikon, specializing in IT support. Be part of a dynamic team offering tailored ICT solutions. Tasks Lead our Service Desk team of 3-5 members effectively. Ensure quality service by monitoring SLAs and support requests. Handle 1st to 2nd level support via calls, emails, or ticketing. Skills Completed IT education with at least 5 years in service desk roles. Strong analytical skills and broad IT knowledge in Microsoft environments. Excellent communication in German and English, calm under pressure. AI Generated Summary Is this helpful? System Engineer for the IT Service Desk / IT Support (m/f) 100% Dietlikon T&N stands for tailored ICT solutions in the business environment. We are an owner-managed company, founded in 1996, today with around 180 employees at ten locations in Switzerland and Austria. Become part of our team! For our location in Dietlikon, we are looking immediately or by arrangement for an ambitious personality as a System Engineer for the IT Service Desk. Service services are the foundation of a long-term customer relationship, so you are very important to us. Your tasks Coordination of our Service Desk team of 3-5 employees Planning personnel resources for the Service Desk & on-call duty Ensuring Service Desk quality (tracking SLAs and monitoring messages) Processing and resolving support requests 1st to 2nd level (by phone, email or ticketing) in daily dialogue with our customers Classifying, processing and documenting support tickets Troubleshooting, monitoring, reporting Independently analyzing, processing and resolving system faults User administration and policy assignment via Active Directory Initiating escalation procedures Creating and updating instructions and documentation What distinguishes you Completed apprenticeship as an IT specialist EFZ with a focus on support / system technology At least 5 years of experience in the service desk Enjoyment of customer contact and strong communication skills High analytical and conceptual skills Broad IT knowledge in the Microsoft system environment Knowledge in the areas of Windows Server and functions/roles, Active Directory, Exchange Server as well as Citrix and virtualization Knowledge in network and security environment Strong helpfulness as well as quality and sense of duty Calm and composed handling of customers even in difficult situations Very good written and spoken German and English skills Willingness for on-call duty (approx. 4 weeks / year) What T&N offers you Challenging and varied activity We maintain a strong team culture with flat hierarchy and openness Pleasant working atmosphere as well as a committed, dynamic and young team Opportunity for ongoing training and further education Possibility for home office Employee discounts Ursula Hubmann looks forward to receiving your complete application documents (cover letter, CV and certificates) at inquiries@consultant.dev.