IT-Servicedesk Mitarbeiter*in 100%

This job ad was AI-translated from German. See original Job summary Hide Join the dynamic IT team at FHNW, where creativity thrives! Enjoy flexible work conditions and opportunities for growth. Tasks Handle IT support requests and lead sustainable solutions. Assist in IT procurement and maintain hardware and software. Support training sessions for students and staff members. Skills Completed IT training with experience in IT support. Strong social skills and a friendly, helpful demeanor. Excellent knowledge of Microsoft Windows and Office environments. AI Generated Summary Is this helpful? Flexibility, creative freedom, creativity, interdisciplinarity - this is how we work IT Service Desk Employee 100% University of Applied Sciences Northwestern Switzerland FHNW, Services Your tasks: Together with our committed and dynamic support team, you will take on the following tasks: You handle disruptions and service requests (1st and 2nd level support) at the IT service desk and via ticketing and initiate measures for sustainable solutions You assist with processing IT procurements as well as maintaining and installing hardware and software You support the management of central services such as Intune, Azure, Identity and Access Management, Inventory Management You conduct introductory events for students and support training and education for employees You participate in various projects of Corporate IT or the universities Your profile: Completed basic IT training and professional experience in IT support Good social skills, well-groomed, friendly and confident appearance, helpful and open personality Very good knowledge of the Microsoft Windows and Office environment Knowledge of macOS and experience with Apple devices is an advantage Independent, proactive personality with initiative and team player qualities Reliability, flexibility and adaptability Creativity in finding solutions Willingness to continue education in new technologies and products Good ITIL knowledge, certification is an advantage The employees of Corporate IT at FHNW shape their work within agile teams with great creative freedom. Self-organized and with a lot of personal responsibility, our support team continuously improves the operation of the IT service desk and support. With flexible working conditions and a wide range of further training opportunities, FHNW supports its employees in their professional development. Please understand that we cannot consider applications from employment agencies. Will you soon be part of our team? We look forward to your application. www.fhnw.ch