IT Account Manager 80-100% (w/m/d)

This job ad was AI-translated from German. See original Job summary Hide Join ITpoint as we empower people to do what they love! Enjoy a flexible work environment. Tasks Build and maintain long-term customer relationships for IT services. Analyze customer needs and develop tailored IT solutions together. Coordinate service requests and ensure effective communication. Skills Several years of experience in Cloud and Managed Services required. Strong customer orientation and excellent communication skills. Independent work style with analytical and results-driven mindset. AI Generated Summary Is this helpful? On-site at the client / home office / Rotkreuz Are you a team player? Forward thinker? Co-creator? We are advocates of success, IT lovers, reinventors

• and we are looking for you to live and carry forward our purpose "Empowering people to do what they love." Flat hierarchies, room for ideas, and a team that lives technology: Do you want to help shape it? Then we are looking exactly for you! Your main tasks Building, maintaining, and developing long-term customer relationships as the central contact person for all IT service matters. Analyzing customer needs, advising on IT services, and developing tailored solutions in collaboration with internal departments. Sustainable acquisition of new customers. Coordination of disruptions and service requests. Close coordination and communication with customers and internal teams, including escalation management. Structured documentation in CRM and ITSM systems. These qualifications are especially important to us Several years of experience in the cloud and managed services environment. Strong customer orientation, high social competence, sociability, communication skills, and negotiation skills. Independent and responsible working style as well as analytical and result-oriented thinking and approach. Above-average commitment, persuasiveness, and conflict resolution skills. Very good German and English skills, both spoken and written. What ITpoint offers you A collegial and empathetic environment with open communication 40-hour week and flexible home office
• we promote the compatibility of family and work Financial support for further training A contribution of 200 CHF towards your sports subscription Team and company events …and much more… Our friendly HR team is happy to answer all the how’s, where’s, what’s, when’s, why’s, and because’s. As a self-service, our website at itpoint.ch is of course also available to you. We look forward to hearing from you! Email: inquiries@consultant.dev PS: Writing in gender-neutral language is difficult
• our hearts and jobs are open to everyone
• male, female, and diverse (m/f/d).