IT Support Champion

This job ad was AI-translated from German. See original Job summary Hide Join our innovative IT team as a Support Champion, where technology meets empathy. Enjoy a collaborative environment with great opportunities for growth. Tasks Analyze and resolve IT issues, inquiries, and change requests. Provide remote support in German and English to users. Act as a bridge between end-users and technical teams for solutions. Skills Completed IT training or equivalent experience required. Strong knowledge of Microsoft client operating systems and Office. Excellent communication skills and a passion for technology. AI Generated Summary Is this helpful? About Your Tasks Receiving, analyzing, and resolving IT disruptions, questions, and change requests (by phone & in writing) Remote support in German and English Classification and forwarding of tickets to 2nd level support Interface between end user and technology

• you translate needs clearly and solution-oriented Responsibility for high User Happiness and a consistently positive service experience What you bring Completed training in computer science or equivalent professional experience Good knowledge of common Microsoft client operating systems and MS Office Confident handling of IT systems and joy in technology Empathy, patience, and strong communication skills in direct contact with users Experience in healthcare is an advantage Team player who lives and wants to further develop service excellence Your Profile In-house Champions Academy Open corporate culture with room for ideas & participation Modern infrastructure & home office Good accessibility by public transport
• free parking spaces Regular team events & exchange formats Internal development opportunities Your Impact You are more than an IT supporter
• you are a Support Champion. With your contribution, you make technology human, connect Bots & Brains, and build with us the smart service desk of the future. Your Contact Person Timo Plattner Chief People Officer