IT-Support 1st Level

This job ad was AI-translated from German. See original Job summary Hide Join us as an IT-Support 1st Level professional in Alpnach Dorf! Enjoy a supportive work environment with excellent employee benefits. Tasks Handle IT tickets via phone, email, and ticketing systems. Perform initial troubleshooting for hardware, software, and network issues. Train users and provide support for systems like Office and ERP. Skills Completed IT training or equivalent qualification required. Basic knowledge of Windows OS, Office, and networking. Strong communication and teamwork skills essential. AI Generated Summary Is this helpful? IT Support 1st Level (a) 80% immediate 6055 Alpnach Dorf Your Tasks Processing IT tickets (phone, email, ticket system) Initial error analysis and resolution of hardware, software, and network issues User management (accounts & access rights) Documentation of solutions and standard problems Escalation of complex issues to 2nd/3rd level Employee training and IT support (e.g., Office, email, ERP) Provision of new Windows PCs and standard software Support of smartphones, time tracking, and DECT devices Participation in IT projects Your Talents & Experience Completed basic IT training or equivalent qualification Basic knowledge of Windows OS, Office, networks, and hardware Basic knowledge of IT security (password policies, phishing, malware) Service- and solution-oriented work approach Good communication and teamwork skills Resilience and high willingness to learn Language skills: Very good German, basic English for technical documentation, French is an advantage Flexibility for occasional on-call duty and mobility - driver's license is an advantage What We Offer You Comprehensive onboarding Great employee benefits Modern workplaces (a) = Instead of m/f/d, you will find (a) for all in our job ads. Because everyone is welcome here Do you have questions about the position? Then contact us. We look forward to hearing from you! XXXX XXXX | Head of HR +XXX-XXX-XXXX 99 82