IT Service-Manager/in (w/m/d)

This job ad was AI-translated from German. See original Job summary Hide Join us as an IT Service-Manager/in (w/m/d) in Herisau! This role offers dynamic opportunities and a supportive work culture. Tasks Act as a primary contact for clients regarding service management. Manage and enhance service agreements with account teams. Define service levels and oversee their compliance. Skills Several years in IT Service Management or a similar role required. Strong communication skills and solution-oriented mindset. Experience with ITIL processes and practical applications. AI Generated Summary Is this helpful? IT Service Manager (m/f/d) IT Service Manager (m/f/d) 80 - 100% Our Business Delivery division is responsible for the implementation and operation of customer solutions. To strengthen our team, we are looking for a committed, communicative, and technically skilled person as an IT Service Manager: As a Service Manager, you are the direct interface to our customers from banking, insurance, administration, and industry. You ensure that the agreed services are delivered stably, reliably, and economically. Your goal is to build trust, recognize customer needs early, and ensure that our services provide the greatest possible added value. You are the first point of contact for our customers when it comes to the smooth operation and further development of our services. With your communication skills, you ensure that expectations and services are aligned and that our customers are sustainably satisfied. This is your task: Central contact person for our customers regarding service, application management, and operations Support and further development of service contracts in cooperation with account management Definition and monitoring of service levels Creation of service reports for customers and management Planning and moderation of service meetings (operational and strategic) Proactive communication with customers and management of escalations and major incidents Control of performance reporting and economic efficiency of services Identifying customer needs and suggesting optimizations or additional services Coordination of smaller projects in the customer environment What you should bring Several years of experience in IT service management or a comparable role Education in business informatics, computer science, or comparable field At least three years of professional experience in a similar function Knowledge of IT service processes (e.g., ITIL) and their practical application Knowledge of IT architectures and service processes Strong communication skills, solution-oriented, and entrepreneurial thinking Enjoy ensuring stability, satisfied customers, and the economic success of services What we offer Challenging and varied tasks in a growing and dynamically operating company Structured onboarding plan and training in the technologies used Individual development opportunities on the job and individual further training options Highly motivated and professional working environment, as well as an open and collegial working atmosphere Performance-based remuneration Family-friendly working conditions with flexible working hours and locations Workplace in Herisau / Winterthur and/or remote Balanced mix between home office and office At a glance Published: September 17, 2025 Workload: 80 - 100% Competence level: Professional, Senior Contract: Permanent employment Language: German (fluent), English Workplace: Herisau, Winterthur Start: immediately, by arrangement Benefits targeted employer workday & home office of Switzerland Windows or MacOS? written in capital letters what there is to celebrate