Caseworker

ROLE PURPOSE: Supporting individual adults and families through provision of case management services and increasing the community’s capacity to identify and respond to Child Protection and VAWC concerns. In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly. SCOPE OF ROLE: Reports to: Case Management Team Leader Budget Responsibilities: N/A Staff reporting to this post: Community Volunteers Role Dimensions : Working directly with children and families while maintaining internal working relationships and external coordination and referrals. KEY AREAS OF ACCOUNTABILITY : Direct Case Management Support Provide life‑saving response and case management services to individuals affected by and at risk of violence against women and children, including domestic violence, early and forced marriage, sexual abuse and exploitation, and child abuse. Ensure that survivors receive timely, survivor‑centred individual case management support through registration, assessments, case plans, safety planning, direct service provision, referrals, and regular follow‑up in line with international best practice standards and SOPs. Conduct follow‑up and monitoring visits based on the urgent protection needs and safety risks identified for each survivor. Escalate urgent, high‑risk, or complex cases immediately to the direct supervisor to enable rapid life‑saving action. Establish and maintain constructive and confidential relationships with service providers to ensure rapid and effective referral pathways. Work closely with other teams and sectors to ensure the effective identification and support of survivors of violence against women and children. Support the establishment and facilitation of therapeutic and psychosocial support groups for survivors of violence against women and children. Ensure strict adherence to principles of confidentiality, informed consent, best interests of the child, Do No Harm, and other case management and safeguarding standards, including proper use of case management tools and forms. Work with cultural sensitivity and uphold the dignity of vulnerable individuals, families, and members of host and displaced communities at all times. Administration, Documentation and Reports Maintain accurate, confidential, and up‑to‑date case files for all cases involving violence against women and children. Participate in case conferences, supervision sessions, and case management meetings as required. Adhere to strict information management and confidentiality protocols, ensuring information is shared only in compliance with these standards. Support and participate in programme monitoring, evaluation, and learning activities as needed. BEHAVIOURS (Values in Practice ) ( Section should not consist of Competencies as this are the standard Values in practice) Accountability: Holds self accountable for making decisions, managing resources efficiently,