Director of Core Banking Systems & Applications

Role Description Application deadline : March 24, 2026 The director of core banking systems & applications will have responsibility for leading the organization’s core banking systems and applications strategy and execution across the global network of microfinance institutions. The director is responsible for staff, finances, and operations for the core banking systems department, coordinating and liaising with other global support staff and leadership to develop and improve the overall banking operations of the HOPE network. Location: Kigali, Rwanda; other geographies considered, Level: Senior Professional Type: Full-time Department: Core Banking Systems & Applications Reports to: Senior Director of Technology Position supervises: Manager of Core Banking Systems & Applications, Senior Applications Specialist, T24 Helpdesk Assistant Manager Responsibilities Promote and contribute to the fulfillment of HOPE International’s mission and vision. Core Banking Systems Strategy Create annual and multi-year strategic plans, team OKRs, and release cycles across all core banking software and applications. Maintain the function’s maturity at a minimum “Measured” state in accordance with the adapted CMMI model across the HOPE-managed microfinance institutions. Determine prioritization and implementation plans for global microfinance technology needs and initiatives. Serve as a lead liaison between technical staff and business leaders to create technological solutions for operational goals and challenges. Provide expert-level analysis on new technology products, services, digital channels, and process efficiencies to organizational leaders. Team Management Manage the core banking team. Set clear expectations, manage priorities, and guide the team toward shared goals with care for both people and outcomes. Model Christ-like servant leadership, fostering a team culture of care and holistic development through mentoring, coaching, intentional delegation, and regular one-on-one meetings. Provide regular, prayerful feedback that encourages growth, reinforces accountability, and builds on each person’s God-given strengths. Encourage and lead direct reports in ways that deepen their connection to HOPE’s mission and reveal how their work contributes to God’s Kingdom. Lead cross-functional teams in assessment, deployment, and management of core banking software and associated financial applications as a leading functional business analyst and expert-level software developer. Direct the core banking system team’s second-level support delivery and helpdesk functions to ensure timely, accurate, and professional service delivery to microfinance staff and clients. Responsible for ensuring systems, applications, and team procedures in development, test, and production environments adhere to internal policies and cyber security best practices. Steward team resources responsibly. Determine and manage resources required for initiatives and development, completing semi-annual