Business Analyst Chapter Lead

• Credit Journey Tribe

Danske Bank

Danmark, Litauen

Join us in enhancing credit journey processes at Danske Bank! As the Business Analyst Chapter Lead in the Credit Journey Tribe, you will play a pivotal role in driving transformation and delivering seamless, end-to-end credit experiences for our customers and advisers. If you are an accomplished Business Analyst with leadership experience and a passion for creating innovative solutions, this is your opportunity to lead and inspire a team while contributing to impactful projects within the organisation.

Your role as a Chapter Lead As the Chapter Lead, you will embrace a dual role that combines leadership and practical expertise. Approximately 70% of your time will be dedicated to contributing as a Business Analyst in a squad, translating business needs into actionable objectives, facilitating workshops, supporting testing, and driving the development of frictionless credit journeys. The remaining 30% you will focus on leading and nurturing a team of talented Business Analysts who are located in both Denmark and Lithuania, ensuring their growth and success. You will drive innovation and collaboration within the team, fostering trust, inclusivity, and high performance. As an HR manager, you will support development, enhance skills, provide feedback, and manage recruitment to build a strong team.

Your responsibilities

• Lead and manage a chapter of Business Analysts, supporting their professional growth, personal development, and performance.
• Build and strengthen the business analyst role and competencies within the Tribe by developing best practices and tools to ensure the quality and consistency of deliverables across projects.
• Collaborate with stakeholders to identify business needs, translate them into actionable solutions, and continuously improve practices.
• Provide domain expertise to squads, support testing, facilitate workshops, analyse challenges, and contribute to delivering frictionless credit journeys for customers and advisers.

About you You are a visionary leader with expertise in business analysis, a passion for empowering others, and a customer-focused mindset. Skilled at connecting business needs with technical solutions, you thrive in dynamic environments and value collaboration, diversity, and inclusion to create impactful solutions.

We are looking for someone with:

• 5+ years of experience as a Business Analyst or in a similar role.
• 2-3 years of leadership experience, demonstrating strong coaching and mentoring skills.
• A responsive and empathetic leadership style, encouraging open communication and inclusivity.
• Strong analytical and problem-solving abilities, with a proactive and solution-oriented approach.
• Strong facilitation, communication, and stakeholder management skills.
• An interest in creating value for customers and driving innovation in credit journeys.
• Advanced proficiency in English.

Why join us? Danske Bank offers an exciting opportunity to make a meaningful impact in the largest bank in Denmark. As part of the Credit Journey Tribe, you will join a forward-thinking team focused on transforming credit journeys for customers and advisers. You will collaborate with skilled colleagues in an international environment that values experimentation, growth, and teamwork.

If you are ready to embrace this challenge and help us achieve our vision of frictionless credit journeys, we encourage you to apply.

Your job function (position) in the job contract will be Squad Leader (Chapter Lead). From 1 April 2026 it will be renamed Technology Business Solutions under our new job architecture, with no impact on the role or responsibilities.

We offer:

This position can be located both in Denmark and Lithuania. If you are hired in Lithuania, the applicable salary range will be from 5200 to 7800 EUR monthly (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package (benefits are only valid for Lithuania the same as the salary ranges) which includes:

• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
• Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
• Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
• **Monetary compensatio