Business Analyst - CRM - NGO

Our client is seeking a Business Analyst to drive the redes

Business Analyst - CRM - NGO

Our client is seeking a Business Analyst to drive the redesign and implementation of key business processes, data models, and digital systems. You will play a central role in decommissioning legacy platforms and supporting the transition to Microsoft Dynamics?based solutions.

Business Analyst - CRM - NGO

Our client is a globally recognized NGO with a long?standing reputation for operational rigor. They are committed to continuous improvement and excellence in digital transformation.

Description

Model, analyze, and optimize business processes across multiple functions.

Define and design data models to support evolving operational needs.

Gather, document, and validate detailed business requirements.

Test and support the implementation of Microsoft Dynamics solutions.

Contribute to the decommissioning of existing CRM and Grants Management systems.

Facilitate workshops with SMEs, BPOs, and key internal stakeholders.

Create training materials and deliver training sessions to end?users.

Support change?management activities and contribute to internal communications.

Collaborate with cross?functional teams, including ICT and operational departments.

Coordinate with external consultants to refine and validate system designs.

Ensure smooth adoption of new processes and ways of working.

Profile

Bachelor's or Master's degree in engineering, economics, or a related field.

Strong analytical, conceptual, and problem?solving skills.

Experience working within an NGO or international organization.

Proven experience with Microsoft Dynamics CRM or similar enterprise systems.

Hands?on experience in CRM decommissioning and/or replacing legacy systems.

Familiarity with Grants Management process flows and related tools.

High attention to detail and accuracy.

Organized, structured, and methodical.

Excellent communication, listening, and facilitation skills.

Comfortable challenging the status quo to identify process improvements.

Ability to work under pressure and collaborate effectively across teams.

Fluent in English and French, spoken and written.

6-9 years of professional experience, including at least 5 years as a business analyst, consultant, process manager, or internal auditor.

Proficient with CRM/ERP platforms, BI tools, and advanced Microsoft Office (Excel, PowerPoint).

Skilled in using process modeling tools (, Visio or similar).

Experience in supporting change adoption within operational teams.

Job Offer

Opportunity to shape the digital future of a respected international NGO.

Dynamic, multicultural environment with strong cross?functional collaboration.

Meaningful professional development and growth opportunities. jpidf2b10d5cv jpit0313cv jpiy26cv