ICT-Supporter (m/w/d)
Description
What You’ll Do ICT Support Troubleshoot common issues (password resets, software installation, network connectivity) Support hardware inventory, software licensing, printers, and mobile devices Handle and triage service desk tickets (Jira) Coordinate and forward tickets to external partners Review and manage the ticket dashboard Support Azure / M365 topics (s, basic configuration of SharePoint, OneDrive, Teams; simple VM tasks) Support facility-related IT-Installations Coordinate daily activities with helpdesk colleagues in China and Korea User Assistance Support users on?desk, by phone, email and chat Help employees in using M365 Tools and Applications Introduce the IT organization and processes to new employees during welcome meetings Documentation & Coordination Log and track incidents in Jira Collaborate with global IT specialists and closely with the Swiss IT team Document findings and recurring issues in Confluence to improve ticket resolution Work Conditions Hybrid work model: possibility of home office (depending on operational needs) Who You Are Completed IT apprenticeship (EFZ or equivalent) At least 3 years of experience in IT support or service desk Strong troubleshooting skills for standard hardware/software issues Experience with remote support tools Basic understanding of Azure & Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams) Good knowledge of M365 applications (Outlook, Word, Excel, PowerPoint, OneDrive) Able to handle multiple requests and remain service?oriented under pressure Languages: German (fluent), English (good written & spoken) Familiar with Jira, Confluence, and other Atlassian tools Enjoy written and spoken communication with users Our offer: An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network Award winning and extraordinary products Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome In-house technology training and professional development opportunities j4id10094416cv j4it0312cv j4iy26cv