Senior Project Manager Digital Platforms, 80-100%

Senior Project Manager Digital Platforms, 80-100% (ID 1956)

The AO is a medically guided, not-for-profit organization, a global network of surgeons, and the world's leading education, innovation, and research organization specializing in the surgical treatment of trauma and musculoskeletal disorders. We are home to people from all over the world, from different backgrounds, with diverse talents and specialist areas. What binds us together is our passion for excellence, our dedication to our mission of improving patient care, and our understanding that we are stronger together: we are one AO.

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Short Description

You are the operational backbone of the team. You own the day-to-day coordination and continuous improvement of AO's learning technology platforms — the LMS, video platform, adaptive learning system, evaluation tools, digital asset management, and content management systems that together deliver education to surgeons worldwide. You keep these systems running reliably, manage vendor relationships, ensure integrations work, and identify opportunities to streamline and improve. You work closely with AO IT (who own infrastructure and security) and with Education Design project managers (who depend on your platforms to deliver their programs).

Main Responsibilities

Run and improve the platform ecosystem:

Coordinate operations across assigned platforms from the learning technology stack: Totara LMS, Kaltura, Area9, Bynder, Sitecore, Salesforce E&A, and related systems

Ensure platform integration, data exchange, and SSO/authentication workflows function reliably

Monitor platform performance, troubleshoot issues, and coordinate resolution with vendors and AO IT

Maintain technical documentation for platform configurations, integrations, and operational procedures

Identify and implement opportunities to streamline workflows, reduce manual effort, and improve the user experience

Manage vendor relationships and projects:

Serve as the day-to-day contact for assigned platform vendors: SLA monitoring, sprint coordination, release management, and quality assurance

Lead technical requirements gathering and solution design for platform enhancements and new integrations

Support RFP processes and vendor evaluations when new tools are being considered

Enable Education Design delivery:

Work with Education Design project managers to ensure platforms are configured and ready for program delivery

Support the evaluation & assessment data workflow: ensuring event data is collected, structured, and accessible

Support learning operations processes by contributing to standard operating procedures and operational handbooks for platform-related workflows

Contribute to the progressive modernization of legacy integrations in collaboration with the Senior PM AI

Main Requirements

5-8 years of experience in digital platform management, technical project management, or enterprise systems integration. A relevant degree is valued but not required; equivalent practical experience is equally accepted

Experience managing complex environments with multiple SaaS platforms, custom integrations, and vendor relationships

Technical aptitude: you understand APIs, data flows, and system architectures well enough to troubleshoot issues and specify requirements — you don't need to be a developer, but you can't be afraid of technical detail

Experience with at least two of: LMS platforms (Totara, Moodle, Canvas), video platforms (Kaltura, Brightcove), CMS/DAM systems (Sitecore, Bynder), or evaluation/assessment systems

Vendor management experience: contracts, SLAs, sprint planning, and holding external partners accountable

Strong organizational skills and the ability to manage multiple concurrent priorities

English fluency required; German is an advantage

Personal Attributes:

You're reliable and thorough — when you own a platform, people trust it works

You're a problem-solver who escalates when needed but resolves what you can independently

You communicate clearly with both technical vendors and non-technical education colleagues

You're comfortable with operational work and see continuous improvement as a craft, not a chore

You're curious about where the technology is going — even if your day job is keeping current systems healthy

An interesting and varied job in an exciting and innovative organization

The opportunity to be part of a highly committed international team

Modern infrastructure

High degree of flexibility regarding working hours and location (depending on operational requirements)

Generous pagacke of social benefits, including supplementary vacation days and pension scheme contributions

Internal skills training opportunities and support for continued education jid349e7f3ct jit0312ct jiy26ct