Desktop Support Technician L2 SE

Job Description We are seeking a highly driven Desktop Support Technician L2 who will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years' experience in Windows Desktop support.

Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

Requirements

• Serve as first/second-level contact, resolving customer issues and maintaining timely communication on status and resolution.
• Collaborate with Third-Party Vendors to remediate complex AV issues and ensure seamless operations.
• Install, upgrade, and troubleshoot Windows OS (7-11), Microsoft Office 365, Cisco Jabber, and authorized desktop applications.
• Support Mac OS users, printers, computer hardware, and perform preventative maintenance and remedial repairs.
• Utilize diagnostic tools to troubleshoot network connectivity, workstation hardware/software, and mobile device management (IOS/Android).
• Manage Active Directory, GPOs, anti-virus solutions, and helpdesk ticketing systems while ensuring SLA compliance.
• Demonstrate strong analytical, troubleshooting, and problem-solving skills in a fast-paced, project-based environment.
• Exhibit excellent communication, relationship-building, and adaptability in a dynamic IT and customer service role.

Benefits

Why Join Excis?

• Be part of a growing global team that values innovation and collaboration.
• Work with cutting-edge technologies and projects.
• Career growth paths in IT support, network engineering, and beyond.

We're excited to meet skilled and passionate individuals ready to contribute to our mission of delivering IT excellence. If you're ready to take your career to the next level, apply today and join the Excis family!