Customer Support Specialist

Responsibilities: Customer Support: Address customer inquiries, concerns, and feedback via phone, email, or chat. Relationship Building: Foster positive relationships to understand customer needs and preferences. Issue Resolution: Resolve customer complaints and issues efficiently. Upsell/Cross-sell: Identify opportunities to offer relevant products/services. Feedback Loop: Share customer insights with internal teams to improve products/services. Customer Retention: Work to retain customers and increase loyalty. Requirements: Excellent communication and interpersonal skills. Problem-solving and empathy. Customer-centric mindset. Ability to handle feedback and tough situations. Familiarity with CRM tools is helpful.