Customer Support Engineer It

This role combines reliable day to dayITsupport with active involvement in systems improvement and ERP migration activities. The post holder will act as a key on siteITpresence, supporting users with operational technology issues while also contributing to data readiness, system documentation, testing and implementation for the organisations ERP and wider systems landscape. This is a hands-on role suited to an experiencedITsupport analyst who is comfortable supporting users directly, but who also has the capability and interest to work on structured systems and project-based deliverables.ITSupport and Operations * Act as a primary on site point of contact forITsupport requests * Log, manage and resolve tickets using FreshdeskITservice desk system * Deliver a responsive, professional and user focusedITsupport serviceThis role combines reliable day to dayITsupport with active involvement in systems improvement and ERP migration activities. The post holder will act as a key on siteITpresence, supporting users with operational technology issues while also contributing to data readiness, system documentation, testing and implementation for the organisations ERP and wider systems landscape. This is a hands-on role suited to an experiencedITsupport analyst who is comfortable supporting users directly, but who also has the capability and interest to work on structured systems and project-based deliverables.ITSupport and Operations * Act as a primary on site point of contact forITsupport requests * Log, manage and resolve tickets using FreshdeskITservice desk system * Deliver a responsive, professional and user focusedITsupport servicemore2 days ago