Level 1 It Support Technician

The Level 1ITSupport Technician is responsible for providing first-line technical support to end users, resolving commonITissues, and ensuring a positive customer support experience. This role serves as the initial point of contact forITincidents and service requests, focusing on timely resolution, accurate documentation, and escalation when necessary. The ideal candidate has approximately 2 years of hands-onITsupport experience, strong customer service skills, and foundational Microsoft technology certifications. * Minimum 2 years of experience in a Service Desk orITSupport roleThe Level 1ITSupport Technician is responsible for providing first-line technical support to end users, resolving commonITissues, and ensuring a positive customer support experience. This role serves as the initial point of contact forITincidents and service requests, focusing on timely resolution, accurate documentation, and escalation when necessary. The ideal candidate has approximately 2 years of hands-onITsupport experience, strong customer service skills, and foundational Microsoft technology certifications. * Minimum 2 years of experience in a Service Desk orITSupport rolemore1 hour agoNEW