Head Of Transformation Cx Operations

Experience 5 - 7 yearsofexperience, with a strong foundation in one or moreofthe following: top-tier management consulting (MBB, Big 4 Strategy), an internal strategy ortransformationfunction at a high-growth scale-up, or a senioroperations/chiefofstaff role with demonstrable P&L or delivery accountability. Reporting directly to the Chief Customer Experience Officer (CCXO), you will be their strategic right hand - translating vision into execution and ensuring the highest-priority challenges acrossCXandOperationsare driven to impact. Work Independently with Data Use SQL and financial modelling to validate hypotheses, diagnose friction points, and track the successoftransformationinitiatives - without waiting for someone else to run the numbers. * Exposure to customer experienceoperationsorCXmetrics (NPS, CSAT, CES, churn)Experience 5 - 7 yearsofexperience, with a strong foundation in one or moreofthe following: top-tier management consulting (MBB, Big 4 Strategy), an internal strategy ortransformationfunction at a high-growth scale-up, or a senioroperations/chiefofstaff role with demonstrable P&L or delivery accountability. Reporting directly to the Chief Customer Experience Officer (CCXO), you will be their strategic right hand - translating vision into execution and ensuring the highest-priority challenges acrossCXandOperationsare driven to impact. Work Independently with Data Use SQL and financial modelling to validate hypotheses, diagnose friction points, and track the successoftransformationinitiatives - without waiting for someone else to run the numbers. * Exposure to customer experienceoperationsorCXmetrics (NPS, CSAT, CES, churn)more19 hours agoNEW