Digital Cx Manager Fixed Term Contract Dublin Wexford Hybrid

Zurich Insurance Europe AG, Ireland Branch is looking for aDigitalCXManagerto lead, optimise, and own the end to enddigitalcustomerjourneyacross Zurich's Direct & Partnerships channels, ensuring alldigitaltouchpoints are frictionless, intuitive, and drive commercial impact. This exciting new role will, as a primary focus, be responsible for deg and implementing the targetdigitalcustomerexperiencelandscape to implement a best-in-classdigitaljourney,customerdocumentation, telephony and self-serveexperiencestrategy. *CustomerPortalexperienceand adoption * Websiteexperience,documentation, andcustomersignpostingCustomerExperience(CX) Improvement & Governance * Deep understanding ofCX and UX/UI principles, heuristic evaluation, accessibility standards, anddigitalexperiencedesign. *Experiencedelivering improvements across multiplatform...Zurich Insurance Europe AG, Ireland Branch is looking for aDigitalCXManagerto lead, optimise, and own the end to enddigitalcustomerjourneyacross Zurich's Direct & Partnerships channels, ensuring alldigitaltouchpoints are frictionless, intuitive, and drive commercial impact. This exciting new role will, as a primary focus, be responsible for deg and implementing the targetdigitalcustomerexperiencelandscape to implement a best-in-classdigitaljourney,customerdocumentation, telephony and self-serveexperiencestrategy. *CustomerPortalexperienceand adoption * Websiteexperience,documentation, andcustomersignpostingCustomerExperience(CX) Improvement & Governance * Deep understanding ofCX and UX/UI principles, heuristic evaluation, accessibility standards, anddigitalexperiencedesign. *Experiencedelivering improvements across multiplatform...more15 hours agoNEW