French English It Service Desk Analyst

Reports to Supervisor,ITGlobal Service Desk * Act as a Point of Contact forITrelated issues for employees, remaining available on a telephony call center during full shift * Accurately record and document all details of the incident or service request, including categorization and priority into theITService Management tool. * Be an advocate for the end user to ensure they receive high-quality and timely service and support from the entireITorganization. * At least 24-30 months ofITsupport experience required. * Ability to explain complexITsubject matter to a non-technical audience and translate business needs into technical requirementsITService Desk French SpeakingITTicketing Systems Customer Service English SpeakingReports to Supervisor,ITGlobal Service Desk * Act as a Point of Contact forITrelated issues for employees, remaining available on a telephony call center during full shift * Accurately record and document all details of the incident or service request, including categorization and priority into theITService Management tool. * Be an advocate for the end user to ensure they receive high-quality and timely service and support from the entireITorganization. * At least 24-30 months ofITsupport experience required. * Ability to explain complexITsubject matter to a non-technical audience and translate business needs into technical requirementsITService Desk French SpeakingITTicketing Systems Customer Service English Speakingmore5 hours agoNEW