Support and Monitoring Agent

We are looking for a reliable and detail-orientedSupport and Monitoring Agentto join our 24/7 operations team. This role is critical to ensuring the continuous availability, performance, and integrity of our B2B online casino platform.

As a first-line point of contact, you will monitor systems, respond to alerts, and support business partners by identifying and escalating incidents in real time. You will play a key role in maintaining service stability and ensuring a seamless experience for our clients around the clock.

Previous experience in a24/7 operational, technical support, NOC, SOC, or monitoring role

Comfortable working with monitoring tools, dashboards, and ticketing systems

High attention to detail and strong sense of responsibility

Willingness to workrotating shifts, including nights, weekends, and holidays

Monitor platform performance, integrations, and services 24/7

React promptly to system alerts, incidents, and anomalies

Provide first-line support to B2B partners and internal stakeholders

Log, track, and manage incidents via ticketing systems

Perform initial troubleshooting and escalate issues to relevant technical teams

Follow incident response procedures and operational playbooks

Communicate clearly during incidents and provide timely updates

Experience in theonline casino, iGaming, or fintech industry

Familiarity with APIs, integrations, or platform monitoring

Knowledge of ITIL, incident management, or operational best practices

Basic technical understanding of servers, networks, or databases

Includes night shifts, weekends, and public holidays

Fast-paced role requiring constant attention and availability

Collaborative work with global teams across different time zones