SAP Program Manager

English English Spanish Portuguese French Careers Explore Opportunities Explore Life At Infy

Recruitment fraud alert Explore Opportunities Graduates Experienced Professionals Students/Internships Explore Opportunities by Location Explore Life At Infy About Us Our Culture Voices Infosys Careers Explore Opportunities Jobs in Sweden SAP Program Manager - Sweden SAP Program Manager - Sweden

You have successfully copied the job share URL to clipboard! × Job details Job Role Program Manager Work Location Södertälje State / Region / Province Stockholm Län Country Sweden Domain Delivery Interest Group Infosys Limited Company ITL Sweden Requisition ID 144909BR Job

• Program Manager Technology – SAP AMS, SAP S4 Hana Location– Sweden Why Infosys We invite you to be part of and be inspired by an open-minded way of working in our multinational corporation! If you want to accompany us on the way to the future of IT, you prefer innovation instead of boring repetitive project work and you want to experience growth instead of stagnation, please ! We offer exciting challenges in one of the most dynamically growing SAP consulting companies in Europe. With us you will further expand your experience and skills within a global corporate culture together with qualified and motivated colleagues. Our growth plans open up great career opportunities in a highly stimulating environment. With this growth you will get a chance to lead large global teams who work in the digital transformation journeys of our customers, mostly the DAX 30 or Fortune 1000 organizations. We are seeking a dynamic and results-driven Program Manager
• AMS to lead and oversee end-to-end application support and service delivery for our enterprise clients. In this role, you will be responsible for managing large-scale AMS programs, ensuring SLAs are met, driving continuous improvement, and collaborating with cross-functional teams to deliver high-quality IT services. We offer you not only a learning environment with modern “on-demand” learning methods in which you can deepen your knowledge, but you will get to apply those learnings in real-time. Job Description Relevant Service Delivery experience in Managed Services for SAP systems (S4HANA and/or ECC) functional and/or subject matter expertise can supplement for years of direct SDM experience Experience in a people management role, leadership Excellent problem-solving, communication, and leadership skills. Strong acumen to understand the business needs and ability to manage services in a very dynamic environment Knowledge and experience with SLA’s, OLA’s, and Contracts in insourced or outsourced environments. Good understanding of SAP ERP, functional and/or technical SAP application knowledge. Knowledge of industry trends, their impact on business strategies, and SAP’s strategy and service portfolio. Ideally have SAP S4HANA, IT Service Management, Project Management certifications Knowledge and experience with Agile and Lean process methodology preferred Responsibilities: As the one face to the customer, you will take along various service lines, giving guidance to the relevant delivery heads on the staffing needs, commercials, availabilities and the interests of the service lines even as you try to build synergies amongst them to craft efficient, lean and quality solutions for your customers. Oversee the delivery of SAP AMS, ensuring alignment with customer requirements. Maintain service quality and availability in adherence to SLAs and KPIs. Manage day-to-day operations for system reliability and collaborate with technical teams to resolve issues promptly. Serve as the primary point of contact for clients regarding SAP AMS services. Build and maintain strong relationships through regular performance reviews and feedback collection. Coordinate stakeholder meetings to strengthen client partnerships. Identify opportunities for system improvements and enhancements to optimize client business operations. Recommend and implement best practices to improve service delivery, reduce costs, and enhance efficiency. Monitor and manage team performance, providing guidance and implementing performance metrics. Preferred: ITIL certification or experience in ITIL-based service management. Experience with SAP Solution Manager or other service management tools. PMP or other project management certifications. Familiarity with cloud-based SAP solutions (e.g., SAP Cloud Platform). Personal skills In addition to the job-related qualification of the candidates, we place great value on personality suitability and fitment: Pronounced ability not only to analyze but to connect the dots and think laterally A high degree of pro-activeness and leadership Passion for being customer focused and establishing long term relationships Intense drive for excellence and quality Excellent communication skills About us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

Share Company Navigate your next About us Careers Corporate Responsibility Investors Newsroom Alumni Subsidiaries EdgeVerve Systems Infosys BPM Infosys Consulting Infosys Public Services Programs Infosys Foundation Infosys Foundation USA Infosys Science Foundation Infosys Leadership Institute Support Terms of Use Statement Cookie Policy Safe Harbour Provision Trademarks Site Map Modern Slavery Statement Payment Guide for Suppliers Notice EMEA Connect with us Copyright © 2025 Infosys Limited Select Country/region Australia Austria Belgium Brazil Bulgaria Canada Chile China Costa Rica Croatia Czech Denmark Estonia Finland France Germany Hong Kong Hungary India Ireland Italy Japan Liechtenstein Latvia Lithuania Luxembourg Malaysia Mauritius Mexico New Zealand Norway Peru Philippines Poland Portugal Romania Russia Singapore Slovakia Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan The Netherlands United Arab Emirates United Kingdom (UK) United States