Service Optimization & Customer Insights Analyst, Global Deloitte Technology
Description
Salary: USD 69,000 - 114,000
Service Optimization & Customer Insights Analyst is responsible for collecting, analyzing, and interpreting qualitative and quantitative data to assess services and products performance, customer sentiment, and operational effectiveness.
Requirements
- Bachelor's degree in computer science, Business Administration, Data Analytics, Information Systems, or a related field.
- At least 2+ years of experience in data analysis, business analytics, services & products performance reporting within a corporate environment.
- Experience defining metrics and collaborating on measurement strategies to support services and products operational excellence.
- Experience with requirements gathering, data analysis and visualization tools (e.g., Excel, Power BI, SQL).
- Excellent communication and presentation skills, with experience tailoring messages for varied audiences.
Benefits
- Competitive base salary and variable pay opportunities
- $4,000 per year for mental health support benefits
- $1,300 flexible benefit spending account
- Firm-wide closures known as "Deloitte Days"
- Dedicated days of for learning (known as Development and Innovation Days)
- Flexible work arrangements and a hybrid work structure
Originally posted on
Skills
Data AnalysisPower BISQL
Want AI to find more roles like this?
Upload your CV once. Get matched to relevant assignments automatically.