Principal Customer Engineer

Job Title:

Principal Customer Engineer

Job Description

We're. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Technical Products and Services team is the driving force behind ’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures

We are seeking aPrincipal Customer Engineerwho serves as atechnical authority and trusted advisorfor enterprise and public sector customers adopting and optimizingAzure Virtual Desktop, Windows 365, and Azure IaaS–based virtualization platforms.

This role operates at astrategic and architectural level, combining deep technical expertise with executive engagement. The Principal Customer Engineer drives complex modernization initiatives, influences customer technology strategy, and ensures successful outcomes across hybrid and cloud environments.

Key Responsibilities

• Act as theprimary technical authorityfor Azure Virtual Desktop, Windows 365, and Azure IaaS virtualization scenarios
• Leadend-to-end architecture designfor large-scale, mission-critical hybrid and cloud environments
• Advise customers onenterprise virtualization strategy, including modernization and migration from legacy and VMware-based platforms
• Partner withC-level executives, enterprise architects, and senior IT leadershipto align technical solutions with business objectives
• Drivecomplex architectural decisions, risk mitigation strategies, and long-term platform optimization
• Lead technical governance for customer engagements, ensuring architectural consistency, resiliency, security, and operational excellence
• Mentor and guide other engineers; act as atechnical role model and escalation point
• Influence customer roadmaps through deep understanding ofMicrosoft Modern IT Architecture and cloud strategy

Core Technical Expertise

Azure & Virtual Desktop Platforms

• Azure Virtual Desktop (AVD)– enterprise-scale architecture, performance optimization, security, and cost governance
• Windows 365 (Cloud PC)– strategic positioning, design, and integration into enterprise endpoint strategies
• Azure IaaS– expert-level knowledge of:
• Compute, networking, storage, identity, and security
• High availability, resiliency, and disaster recovery patterns
• Azure Arc– hybrid and multi-cloud management and governance
• Azure Backup & Azure Site Recovery– business continuity architecture and recovery design

Windows Server & Virtualization

• **Windows Server (2012 R2
• 2025)**at expert level
• Deep expertise invirtualization and migration, including:
• VMware to Hyper‑V
• VMware to Azure Virtual Machines
• Azure VMware Solution
• Azure Stack HCI
• Failover Clusteringand advanced high-availability architectures
• System Center Virtual Machine Manager (SCVMM)
• AdvancedWindows performance engineering, diagnostics, and troubleshooting

Experience & Background

• 15+ yearsof experience in customer-facing technical roles, including:
• Enterprise and cloud architecture
• Infrastructure operations and modernization
• Advanced technical consulting and advisory services
• Proven success leadinglarge-scale, complex hybrid and cloud transformations
• Strong understanding ofenterprise IT operating models and modernization journeys
• Demonstrated track record of:
• Deg and delivering strategic architectures
• Operating and optimizing mission-critical environments
• Driving long-term customer success and platform adoption
• Expert-level knowledge ofMicrosoft enterprise platforms and ecosystem
• Advanced level of English and good level of Dutch

Leadership & Customer Impact

• Operates with ahigh degree of autonomy and ownership
• Trusted advisor tosenior technical leaders and executives
• Exceptional ability to translatebusiness strategy into technical architecture
• Strong executive communication, influencing decisions at the organizational level
• Recognized fortechnical depth, judgment, and customer advocacy

Location:

NLD Work-at-Home

Language Requirements:

Time Type:

Full time

Originally posted on