Platform Support Engineer (L1)

Join and make an impact as a Platform Support Engineer (L1) in a fast-paced environment. You will provide critical first line of support to internal business users, diagnose problems, and work as part of a shift rota. We are looking for a candidate with excellent customer service skills, technical knowledge, and problem-solving skills.

Requirements

• Demonstrates excellent customer service skills via phone, email and IM chat.
• Demonstrates excellent communication, problem solving skills and communications etiquette.
• Ability to use Service Desk standards and follow guidelines, as well as help other interpret policy.
• Ability to work in a fast-paced environment whilst multi-tasking with a sense of urgency to resolve tickets in a timely manner.
• Ability to apply technical knowledge to work on tasks assigned.
• Possesses excellent computer, oral and written communication skills.

Benefits

• Opportunity to work with a global company with over $30 billion in revenue
• Diversity and inclusion workplace
• Commitment to innovation and R&D
• Equal Opportunity Employer with a global culture that embraces diversity

Originally posted on