Mandarin-Speaking Escrow Administrator

Salary: USD 40,000 - 40,000

Job Title: Mandarin-Speaking Escrow Administrator

Department: Legal

Job Type: Full-Time / Remote

is looking to add to our growing team of professionals. This role is 100% remote and 100% impactful!

At, we help families grow and reduce the financial stress of the escrow process. Join the leading technology-enabled escrow fund manager for egg donation and surrogacy.

The Role

As the Mandarin-Speaking Escrow Administrator, you will play a pivotal role in ensuring that every interaction with leaves a lasting positive impression on our clients. The primary responsibility is to support the escrow department to ensure seamless and efficient operations.

Responsibilities:

• Serve as the welcoming face and voice of, providing exceptional customer service to all clients.
• Act as a trusted advocate for our clients, addressing their inquiries, questions, and concerns
• Respond to and address all customer service inquiries promptly, providing clear and accurate information to ensure a positive client experience.
• Generate detailed reports for clients, intended parents, and surrogates as required, ensuring accuracy and clarity for all parties involved.
• Resolve matters promptly and ensure clients feel valued and supported during all phases of their journey..
• Create new surrogacy escrow accounts for intended parents and surrogates.
• Help clients become proficient with our system by guiding them through account setup, portal navigation, and connecting with the escrow team
• Assist in email inbox maintenance and delegating tasks across team members.

You're the ideal candidate if you:

• Exceptional organizational skills and attention to detail
• Can inspire and motivate your team members.
• Comfortable giving and receiving feedback.
• Adapt to changing priorities and work effectively in a fast-paced environment.
• Excel in delivering outstanding customer service.

Culture and Benefits:

The culture is one of empowerment and accountability. We work hard for our clients, inspiring trust and peace of mind - allowing everyone to focus on building families.

We are 100% remote. Compensation for this role is a starting salary of $40,000 annually.

In addition to an excellent working environment, we offer medical, dental, and vision benefits, life insurance, and 401k. Enjoy time away from work with unlimited Paid Time Off.

Originally posted on