Customer Service Representative - Italian Speaker

Customer Service Representative - Italian Speaker to join the Post Sales department and provide clear and friendly support in Italian and English, handling inbound and outbound phone calls, emails, and live chats from customers, investigating, advising, and resolving pre-sales and after-sales queries.

Requirements

• Strong verbal and written communication skills in Italian, English, and Spanish
• Availability to work rotating shifts, including weekends
• At least one year of experience in Customer Support services
• Thorough and meticulous with extreme attention to detail
• Proactive team player
• Work to tight deadlines with a can-do attitude

Benefits

• Shorter working week (36h as full time)
• Possibility to work remotely up to 8 weeks a year throughout the Spanish territory and within the EU
• Access to e-learning platforms (e.g. Discovery) professional and managerial skills development training paths
• 2 paid days off per year for volunteering purposes
• Occasional social events to foster connections among colleagues
• Travel industry discounts and flash exclusive staff fares
• Leave options (e.g. parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws

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