T3 Platform Operations Specialist/Manager (m/f/d) Compute, JSM & SLA - remote & Berlin/FFM

We are seeking a T3 Platform Operations Specialist/Manager (m/f/d) for Compute, JSM & SLA for our client, starting in May 2026, for a project duration of approximately December 2026 with the option to extend. This is a full-time position. The project will be primarily remote, with approximately 3 days per month spent on-site in Berlin or Frankfurt am Main. Responsibilities: - Provide Tier-3 operational ownership for Compute & Operating System services for Local Production - Ensure operational readiness for deployments - Ensure operational stability and responsiveness for the managed Kubernetes platform - Reduce operational toil and improve service reliability - Ensure platform operations adhere to security and compliance standards Must Have: - 5-10+ years in IT operations / service delivery / platform operations with demonstrated leadership in mission-critical environments - Proven experience implementing/leading Incident, Problem, Change, Release governance in production - Expertise with ITSM: Jira Service Management (JSM), Jira, Confluence - Experience of core operations processes (incident management, change management, problem management, IT Service Management) as well as SRE concepts - Experience in gathering operational insights from monitoring or observability including SLI/SLA/SLO management and tracking - Hand-on experience in documenting procedures properly and enforcing clear runbooks or playbooks - Observability Hands-on experience with monitoring and logging tools (eg, Prometheus, Grafana, Datadog, Mimir, Loki) - Familiarity with enterprise DevOps toolchains is a plus (GitLab, JFrog Artifactory, Backstage, Harness) Nice to Have: - Experience operating in regulated / high-availability industries (banking, telco, public sector, healthcare) - Experience with SRE practices (SLOs/SLIs, error budgets) and reliability management.