Claims Processing Team Leader

Job description / Role Job Type Full Time Job Location Manama, Bahrain Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function General Management Company Industry Insurance Key responsibilities / What you do: Manages routine daily claims administration work. Coordinates workflow and meets deadlines. Gives support and guidance on escalated issues, complaints, and challenging claims and leads by example. Attends calls and emails from insurance companies, clients, and providers. Responsible for the allocation of work throughout the team, compliance with service level agreements, the quality of the service, team productivity, and reducing complaints. Assists in the professional development of team members and identification of specific training needs and mentoring. Supports successful and efficient operation of the team and the oversight of all high-profile claims. Increases efficiency, minimizes errors, and administration time. Owns the day-to-day escalated claims by the team, as well as by customers and partners. Acts as a technical reference point across the team. Uses client database accurately and effectively to ensure reports generated give a true reflection of the department's workload, which consequently facilitates effective target planning. Other ad hoc duties as required. AI readiness Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security, and ethical use. Key requirements / What you bring: Bachelor's degree in any medical field, finance, business administration, insurance, or a related field preferred. 3-5 years' experience in a customer-focused environment, ideally in clinical, paramedical roles or TPA or insurance roles. At least 1 year proven work experience as a team leader or similar role. Organized with the ability to prioritize and multi-task. Strong leadership and great analytical skills. High level of technical knowledge and professionalism at all times to lead by example. Experience working with senior managers and understanding the necessity to act in a pleasant and courteous manner and to be able to work effectively with others. Legally permitted to work in the country of operations. Hybrid working option available as per business requirements. How we hire We do not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered. About the Company With over 159,000 employees from 172 nationalities across more than 70 countries, we are one of the world's most trusted insurance and asset management companies. We offer a broad range of products and services in property/casualty insurance, life/health insurance, and asset management. We have our largest operational presence in Europe, and our parent company, Allianz