Claims Processing Officer

Job description / Role Job Type Full Time Job Location Manama, Bahrain Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function General Management Company Industry Insurance Key responsibilities / What you do: Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention. Review and handle claims according to the established standard procedure. Support the team and departmental productivity goals to meet the agreed upon service level agreement (SLA) and deliver exceptional customer service. Provide accurate and professional responses to client inquiries, and if needed, collaborate with other departments to ensure prompt and efficient resolution. Engage in departmental medical training to broaden understanding of medical terminology and procedures, and enhance proficiency in claims processing skills. Ensure adaptability in various claims handling work-related tasks to be able to facilitate a multi-tasking role. Ensure that high quality targets (standard of work performance) are achieved at all times. Support the team leader to drive engagement within the team. Other ad hoc duties as required. AI readiness Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use. Key requirements / What you bring: Bachelor's degree in any medical field, paramedical, finance, business administration, insurance, or a related field preferred. 1-2 years' experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles. Proficiency in MS Office. A highly customer-focused individual with strong interpersonal, communicative and accuracy skills. Team player. Physically fit to carry out duties. Ability to demonstrate sound work ethics. Ability to work under pressure and to meet tight deadlines and service standards. Legally permitted to work in the country of operations. Hybrid working option available as per business requirements. How we hire Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered. Key benefits / What we offer Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners' businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Car