Client Success Coordinator (Latam )

We’re seeking a friendly, empathetic, confident, and highly organized Client Success Coordinator with a minimum of two years in a client success or related role. English fluency is mandatory. You must possess exceptional C2/Native-level English communication skills to lead high-stakes Zoom calls and draft professional, error-free correspondence for our US-based families. You should possess a natural warmth that puts families at ease, superb time management, and the ability to balance multiple tasks in a fast-paced environment. You are tech-savvy with the ability to quickly learn and use tools like ClickUp, HubSpot, our internal egelloC Nest app, and Google Workspace. A remote-ready setup (quality microphone, reliable internet) is essential. Key attributes include a proactive problem-solving mindset, reliability, attention to detail, and a customer-centric approach. You’ll be a visible, client-facing ambassador for egelloC, coordinating with coaches, operations, and families to deliver outstanding outcomes. Act as the first line of defense for operational, billing, and logistical inquiries, de-escalating concerns with empathy and ensuring timely and accurate hand-offs between parents, students, and coaches. Facilitate a seamless onboarding process for new families, integrating them into our systems and aligning them with their Pod team. Track student engagement, milestones, and timelines; serve as the early warning system for delays or deadlines. Manage complex monthly and weekly call schedules for students and coaches, handling rescheduling with pace and grace. Generate weekly and monthly reports on student data to identify trends and support retention efforts. Develop deep familiarity with all egelloC programs to confidently answer questions and provide accurate resources to families. Collaborate with Student Success Coaches and internal teams to optimize processes and resource allocation. Maintain a warm, professional, and empathetic communication style across Zoom, phone, text, and email. Own 'loop-closure' for all client inquiries, ensuring that if a parent asks a question, they get a warm, accurate answer from the right team member within our SLA. About egelloC egelloC is a high-growth US-based college admissions coaching company expanding from $4M to $10M in 2026. We operate with a fully remote, agile culture that emphasizes ownership and impact. This role is part of our “pod coaching system,” helping families journey smoothly through the admissions process while ensuring operational excellence and exceptional client experiences. The Client Success Coordinator is the backbone that ties together our college admissions coaches, families and students, and internal teams to deliver timely, accurate, and empathetic support. As a US-based firm, we are looking for the top 1% of operational talent in Latin America to join us in a high-impact, high-growth environment. 💰 Competitive USD Salary : $24,000

• $36,000 per year (based on experience) paid bi-weekly in USD to provide stability. 🌎 100% Remote: Work from anywhere in Latin America. ⏱️ Time Zone Alignment: Work a consistent schedule that matches our Company Business hours (Mon-Fri 12:00 PM
• 8:00 PM US Pacific Time) to support our families and coaches. ⏱ Time Off: Unlimited PTO plus 12 paid company holidays per year. 💻 Tech Allowance: Receive a $1,000 tech stipend after 6 months of tenure to upgrade your home office setup. ⚡ High Impact Culture, Zero Red Tape: Help us scale from $4M to $10M. We hire proactive owners who focus on delivering a 5-star student experience and thrive in a fast-paced environment without the friction of traditional bureaucracy. Note: This is an Independent Contractor role with predictable USD income, but no health insurance. Knowledge of the US education system (including college and university systems) is preferred. Proficiency with data analysis, reporting, and CRM analytics. Familiarity with remote collaboration tools and scheduling systems. We value a demonstrated ability to maintain composure and professionalism under pressure, and a track record of improving customer satisfaction and operational efficiency.