QA Manager

This job might no longer be available. Test Tropic Ltd Bridgetown, Barbados Position Overview TheQuality Assurance (QA) Manageris a critical position within the organization that assists the QA Director in establishing effective and efficient QA solutions tailored for our various range of clients. You’ll have the chance to play a vital role in setting up QA processes, workflows and tools as well as building, hiring, training and managing QA teams based on our clients’ requirements and expectations, ensuring high standards of functionality, performance and fun factor for a positive gaming experience Reports to: QA Director What will you do? · Collaborate with QA Project Managers and QA Leads to accomplish assigned QA tasks effectively within scheduled timelines and with a high level of quality. · Assist in identifying new testing tools, solutions, and debug options to maximize test efficiency · Lead the team to identify bugs, glitches and other technical or performance issues. · Develop and maintain QA resource schedule, test plans and guidelines for assigned project(s). · Design, plan, schedule and facilitate programs, workshops and demos that will add to QA staff development & upskilling. · Provide ongoing project(s) risk analysis and carry out QA audits. · Help administer and maintain QA hardware, tools, documentation, and test accounts. · Demonstrate transparency, timely and active communication with internal and external project stakeholders. · Drive the adoption of reporting standards and templates. · Manage deadlines, prepare reports and oversee relevant budgets · Recommend QA KPIs/metrics and implement dashboards to visualize team(s) performance and project(s) health status. · Run QA oriented retrospective/post-mortem meetings and inform team members on new action items. · Flag gaps in project’s test strategy and opportunities to improve existing processes and test methods/techniques to positively impact user experiences. · Train, mentor and facilitate regular meetings with direct reports. · Develop and foster strong partnerships with existing and new clients. Act as main point of contact for assigned project(s). · Work closely with developers and other divisions to plan and execute projects · Support the recruitment process for new hires and play a key role in developing and mentoring team member skills and competencies What are we looking for? • 8+ years of QA experience in games industry with minimum 3 years of managerial/lead level experience. • Expert understanding of software QA and games development practices, production lifecycle, processes and terminology. • Experience in resource management, including hiring and career management. • Excellent communication, risk analysis and problem-solving skills with a customer-centric approach to client and team member relationships. • Proven ability to motivate teams, mentor individuals and operate effectively in a dynamic, diverse and multi-cultural environment. • Knowledge of Functionality, Compliance and Compatibility QA processes and best practices. • Familiarity with various game engines, platforms, SDKs, and dev/test tools. • Great working knowledge of most common bug tracking databases (e.g., JIRA) and test management software (e.g., TestRail). • Robust initiative and ability to pro-actively self-manage. What additional skills/experience will help you stand out? • Expert knowledge of certification requirements for major console platform holders such as Sony, Microsoft, and Nintendo. • Previous experience managing large test teams and/or multiple substantial game projects. • Familiarity with mobile and VR testing. • Experience with Live Ops and Games-as-a-service projects. • Experience with continuous testing and test automation as well as leveraging AI/LLMs • Knowledge of programming (e.g., C#/C++) and scripting (Python) languages.