Field Retention Agents

ABOUT THE COMPANY Tatu City is part of Rendeavour, Africa’s largest urban land developer with over 30,000 acres of visionary projects in the growth trajectories of large cities in Kenya, Ghana, Nigeria, Zambia and Democratic Republic of Congo. Rendeavour’s vision goes beyond alleviating what is a self-evident problem

• that of stifling urban congestion and a dearth of quality housing and commercial property in Africa. Rather, we aim to help create the infrastructure
• the living and working spaces, communities, schools and hospitals
• that will help sustain and accelerate Africa’s economic growth, meet the aspirations of Africa’s burgeoning middle classes, and serve as a catalyst for further urban development. JOB SUMMARY RequirementsEducation: Diploma or Degree in Business, Marketing, Communications, or a related field.Experience: 2+ years of proven success in Field Sales, Customer Service, or Field Operations.Negotiation: Exceptional interpersonal skills with the ability to turn a "no" into a "yes."Analytical Mindset: Ability to identify patterns in customer behavior and churn data RESPONSIBILITIES Active Re-engagement: Visit inactive or terminated customers in person to resolve past issues and convert them back into active, paying subscribers.Relationship Management: Act as a brand ambassador, conducting follow-ups to reinforce the value of our services and identify underlying "pain points" leading to churn.Strategic Retention: Implement targeted campaigns, including personalized offers and loyalty programs, to encourage immediate reactivation.Issue Resolution: Provide on-the-spot solutions or coordinate with technical and support teams to fix service-related barriers to adoption.Equipment Management: Coordinate the professional collection of company equipment from customers who have definitively exited the service.Reporting: Track all field interactions and provide insights to management on churn drivers and territory-specific trends. REQUIRED SKILLS Communication, Business strategy, Marketing, Equipment and tool maintenance REQUIRED EDUCATION Diploma, Associate's degree