Engineer – Transport Support

ABOUT THE COMPANY Safaricom, Ltd is a leading mobile network operator in Kenya. It was formed in 1997 as a fully owned subsidiary of Telkom Kenya. In May 2000, Vodafone Group Plc of the United Kingdom acquired a 40% stake and management responsibility for the company. Safaricom employs over 1,500 people mainly stationed in Nairobi and other big cities like Mombasa, Kisumu, Nakuru and Eldoret in which it manages retail outlets. Currently, it has nationwide dealerships to ensure customers across the country have access to its products and services. JOB SUMMARY QualificationsBSC degree in Electrical/Electronics/Telecommunications/IT.At least 2 years technical experience in supporting transmission networks, preferably Service provider environment or equivalent.Experience working with various transport technologies (such as OTN-ASON, WDM-ASON, SDH, IPRAN Microwaves) and conversant with network synchronization techniques.Good working knowledge of IP networking. Certification in either CCNA, CCNP, HCNA or HCNP preferred.Strong technical analysis, robust troubleshooting and problem resolution skills.Experience in outside plant fiber, issue identification, and maintenanceThorough Knowledge in IP network performance monitoring &optimization tools.Network design, implementation and support experience, including working knowledge of IPv6 addressing and segment routing. RESPONSIBILITIES Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.Complex Fault management on Optical, ipRan & Synchronization networks within the SLA and provide support in complex cross-domain faults.Resolve all incidents to closure, escalate unresolved incidents to vendors and manage escalation till RCA is provided by vendor as per SLA.Running of transmission Networks /transport trials, equipment/system parameter checks and evaluation and subsequent recommendations for approval and adoption of new equipment, systems and technologies into the network.Participate in the formulation of high- and low-level designs of new transport systems (HLD&LLD) in the Optical network, IPRAN and IP core domains.Work with other internal teams in resolution of faults impacting Business IT systems such as MPESA, Billing, Payment aggregator.Ensure proper synchronization of all network elements and perform maintenance of the network clocks.Drive operational excellence projects to drive improvements in our transmission network quality and reliability.Timely and effective resolution of all incident tickets as per the SLA (Fault resolution process and SLA) to ensure closure within the predefined period in the fault resolution process.Effective implementation and planning of change requests in Optical, ipRan and Synchronization networks to ensure no unplanned incidents due to change.Ensure Newly a