Universal Banker - Mombasa

ABOUT THE COMPANY Now present in Kenya, SBM Bank (Kenya) Limited reaches out to more customers' needs through its 10 branches in the country, namely 6 in Nairobi and 4 in Mombasa. Through this acquisition, SBM Group now has its footprint on the African continent.

SBM, a growing international financial institution in Africa, provides a wide range of corporate and commercial banking solutions to its clients. Kenya will definitely be a gateway to Africa for SBM. SBM Bank (Kenya) Limited shall focus its activities on Corporate and SMEs' products and services. JOB SUMMARY Knowledge; Skills and Experience required for this RoleUniversity Degree preferably in a business-related field.2

• 5 years banking experience with proven track record in establishment and management of relationships.Competencies required for this RoleStrong sales and negotiation skillsDelivering results and meeting customer expectationsEntrepreneurial and commercial thinkingDeciding and initiating actionRelating and networkingPersuading and influencingPresenting and communicating informationLeading and supervisingPlanning and organizing RESPONSIBILITIES Sales & Business Development 40%Proactively sell and cross-sell the Bank full range of products (accounts, loans, cards insurance, digital solutions etc.) to both SME and RetailDevelop and manage a robust pipeline of prospects through active fieldwork, networking, referrals and digital channels.Achieve set sales and revenue targets for deposits, loans and non-funded income.Conduct needs analysis to match customer financial goals with suitable Bank solutions.To monitor performance reports for the branch sales performance and bank products.To grow the bank's market share and Non-Funded Income for the specific retail & business segment(s).To initiate, sponsor and champion new branch activations, product launches, internal and external campaigns and CASA related eventsRelationship Management 30%Maintain regular contact with existing customers to ensure satisfaction, resolve complaints promptly, and identify opportunities for up-selling and cross-selling.Serve as the primary relationship contact for the assigned SME and Retail clients, providing tailored financial advice and solutions.Deepen relationship by promoting digital adoption and increasing product penetration per customer.Customer experience 10%Deliver consistent, high quality service experience across all customer touchpoints.Ensure all customer requests, enquiries and issues are resolved within the set SLA.Promote self-service and digital banking usage among customers.Risk & Compliance:To maintain operational risk management guidelines to ensure compliance standards are consistently met.Strictly adhere to the prudential guidelines - KYC, AML and compliance requirements in all customer interactions.To continuously review business operational policies and procedures to ensure adherence.Monitoring the branch portfolio at risk (PAR) to be within the accepted bank standards. Ensure