Relationship Manager, Elite & Diaspora Banking - Pwani

ABOUT THE COMPANY Now present in Kenya, SBM Bank (Kenya) Limited reaches out to more customers' needs through its 10 branches in the country, namely 6 in Nairobi and 4 in Mombasa. Through this acquisition, SBM Group now has its footprint on the African continent.

SBM, a growing international financial institution in Africa, provides a wide range of corporate and commercial banking solutions to its clients. Kenya will definitely be a gateway to Africa for SBM. SBM Bank (Kenya) Limited shall focus its activities on Corporate and SMEs' products and services. JOB SUMMARY Knowledge: Skills and Experience required for this Role Knowledge: Understanding of the high net

• worth individual and affluent market
• typical profile, lifestyle, financial needs, etc.Deep knowledge and understanding of segment value proposition.Sound knowledge of all products and channels relevant to this market, including qualifying criteria, product/channel features and benefits, pricing, product/channel combination possibilities and efficient product usage through self
• service channels.Understanding of the bank’s product in respect of service level arrangements and the bank’s service provision networks.Understanding of which products are most required by high net
• worth individuals and/or, most beneficial to this market as well as appreciation of which products are most profitable to the bank.Knowledge of equivalent competitor products and services.Working knowledge of SBM Bank Strategy, country strategy and segment strategy. Knowledge of local market environment and financial issues that may impact portfolio.Working knowledge of bank systems.Thorough understanding of credit principles as well as application and maintenance processes.Experience:Banking experience, preferably dealing with high net
• worth individuals in a portfolio context.Strong sales background.Experience in upholding the highest levels of service.Experience in completing credit applications successfully. RESPONSIBILITIES Acquire new customers (high net-worth affluent individuals) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy and sales targets.Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.Comprehensively explore customers’ short- and long-term financial goals/aspirations and keep up to date with changes in the financial needs and financial position of customers. Appreciate the implications of the customers’ lifecycle position and priorities. Conduct a comprehensive calling/contact management programme for all customers within own portfolio supported by call reports that