Head of Product Design

ABOUT THE COMPANY The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. JOB SUMMARY Job SpecificationsAcademic:Bachelor’s or master’s in Human-Computer Interaction, Design, or related discipline.Professional:8+ years of design experience with strong UI/UX and user research focus.Leadership experience in managing design teams.Strong portfolio and expertise in tools such as Figma, Adobe Suite, or Sketch.Industry:Experience in fintech or digital platforms is highly desirable. RESPONSIBILITIES Key Accountabilities (Duties and Responsibilities)1. Financial (10%)Ensure design processes are cost-effective and contribute to reducing inefficiencies in product development. Minimize outsourced work by building internal capability.2. Internal Business Processes (75%)Design Strategy (20%)Define and maintain a scalable design framework rooted in user research. Lead UI/UX strategy to support evolving digital financial products.Team Development (20%)Coach and mentor the design team, implement performance reviews, and foster a collaborative team environment focused on excellence and innovation.Execution & Delivery (20%)Lead design from concept to execution. Oversee research and testing. Ensure all deliverables meet timelines, accessibility standards, and product goals.Cross-Team Collaboration (15%)Integrate deproduct roadmaps. Translate business objectives into actionable deitiatives. Maintain alignment between teams.3. Customer (5%)Translate user feedback and market insights into design decisions. Promote human-centered design that delivers seamless, engaging experiences for all LOOP users.4. Learning and Growth (10%)Support design career paths, establish a feedback culture, and ensure team members meet professional development goals. Promote awareness of design trends and tools. REQUIRED SKILLS Creative design, Creative thinking, IT support, System integration REQUIRED EDUCATION Bachelor's degree