Service Centre Manager

ABOUT THE COMPANY The Safal Group of companies employs over 3,000 people, providing the leadership, resources and training to build a company with the depth of experience and skills to compete in pan-African and global markets.

The Safal Group has a deep commitment to the communities within which the individual companies operate. The Safal Group has established health centres and technical institutes, built classrooms and recreational facilities, and funded wide reaching awareness programs for HIV/AIDS and the prevention of diseases. JOB SUMMARY Minimum RequirementsMinimum academic qualification:  Bachelor’s Degree in any business-related fieldQualifications as an added advantage:  Diploma in Sales & MarketingGeneral work experience (years): 7-10  yearsSpecific to the position (level/discipline/years): 2 - 3 yearsIndustry:  FMCG / Manufacturing / Building RESPONSIBILITIES Oversee Service Centre Operations: Manage the overall operations of the Service Centre, including profiling activities, coil and finished goods inventory management, and ensuring the facility is maintained in a safe and orderly condition.Drive Direct Sales Performance: Lead and manage the direct sales team to grow direct business within the assigned region and achieve sales targets.Manage Walk-in Customer Sales: Ensure efficient handling of walk-in customer enquiries and sales while maintaining high service standards and customer satisfaction.Coordinate Distribution Orders: Ensure distributor customer orders are accurately profiled and dispatched in accordance with instructions from the Customer Service Department.Support Project Sales: Coordinate and drive project sales opportunities through close collaboration with the Technical Sales Representative.Implement Marketing Initiatives: Coordinate and execute MARCOM activities and promotional programs for the Service Centre in collaboration with the Marketing team.Promote Roofing Solutions: Drive growth of the Roofing Solutions business by promoting bundled sales of roofing sheets, accessories, and truss systems.Manage Profitability: Monitor and manage the Service Centre’s performance to achieve the targeted contribution per metric ton (MT). REQUIRED SKILLS Business strategy, Sales strategy, Marketing, Business performance monitoring REQUIRED EDUCATION Bachelor's degree