Employee Relations Investigation Specialist

ABOUT THE COMPANY World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice. JOB SUMMARY Knowledge, Skills and ExperienceBachelor’s degree in Human Resources, law, behavioural sciences, organisational psychology, or a related field.Formal training or certification in workplace or organisational investigations (e.g., trauma-informed interviewing, fact-finding, evidence evaluation) is strongly preferred.4-5 years of experience conducting workplace or organisational investigations, ideally involving sensitive, complex, or high-risk cases.Strong investigative, research analytical skills, including evidence assessment, interview planning, documentation, and case analysis.Demonstrated ability to provide strategic and tactical guidance to others conducting investigations, ensuring quality and policy alignment.Solid understanding of human resources principles, employee relations practices, and case management and administration processes including conducting interviews with potentially distressed individualsProven ability to translate investigative findings and data into clear, concise, and actionable written reports.Strong interpersonal and relationship-building abilities, particularly in a virtual, multi-cultural, and geographically dispersed environments.Experience deg, developing and delivering training or capacity-building programmes, preferably to a global or virtual audience.Demonstrated ability to work with, influence, and advise senior leaders on complex ER matters. RESPONSIBILITIES 50% Managing and Conducting InvestigationsLead professional investigations into sensitive, complex, and other high-risk workplace allegations in line with World Vision’s case management standard operating procedures (SOP), anticipating challenges and risks and identifying strategies for risk mitigation throughout the investigation process.Ensure investigations are appropriately triaged and conducted in a timely, survivor-centred and professional manner considering the safety of all those involved, including documenting risk assessments and mitigation measures.Provide oversight, technical guidance, and coaching to P&C colleagues conducting investigations on an ongoing basis to ensure consistency and a high-degree of quality, and that investigation outcomes are issued within the agreed timelines.Regularly monitor employee relations-related investigations for quality and professionalism, proactively identifying delays, barriers, and support needed for resolution.Maintain adequate auditable case management records.Ensure careful handling of sensitive information, safeguarding whistle-blower/reporter identities and other information) and protecting data.Maintain trust and provide guidance and advice to managers and employees consistent with company policies, practices.  Act as