Digital Experience Strategy Manager – Sponsor App & Portal

ABOUT THE COMPANY World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice. JOB SUMMARY RequirementsBachelor’s or Master’s in Digital Product Strategy, Marketing, Communications, Human-Centered Design, or related field. Equivalent relevant experience considered.7+ years in digital product strategy, customer/sponsor engagement, or related roles.Proven success shaping user/customer journeys that deliver measurable outcomes.Strong track record translating insights into digital experiences that drive emotional connection and retention.Demonstrated ability to influence and align cross-functional, multi-market stakeholders.Experience in donor/customer engagement or mission-driven contexts is a strong advantage. RESPONSIBILITIES Shape Sponsor Experience Vision & StrategyEnd ResultsA clear, future-focused vision for the Sponsor App & Portal is developed and championed.Sponsor journeys are inspiring, intuitive, and aligned with WV’s mission and brand.Stakeholders rally around a shared digital engagement roadmap that balances sponsor needs and organizational goals.Lead Sponsor Insights & Engagement DesignEnd ResultsSponsor insights, research, and feedback directly shape digital journeys and priorities.Sponsors experience deeper connection, trust, and retention through meaningful interactions.Sponsor needs are consistently translated into engaging, value-driven experiences.Guide Content & Impact Storytelling StrategyEnd ResultsDigital experiences bring the sponsorship story arc (problem, plan, progress) to life in compelling ways.Content strategies highlight transformation, impact, and sponsor value, creating emotional resonance.Best practices are established for integrating storytelling seamlessly into the app and portal.Drive Collaboration with Support Offices (SOs)End ResultsSOs are aligned on common goals and actively shape the sponsor experience strategy.Global collaboration frameworks ensure balance between consistency and local flexibility.SOs feel ownership and shared accountability in delivering outstanding sponsor experiences.Champion Innovation, Measurement & OptimizationDigital engagement trends are translated into meaningful, future-ready improvements.Sponsor experience KPIs (e.g., engagement, satisfaction, retention) are defined and tracked.Data-driven insights continuously inform refinements and innovation across the platform. REQUIRED SKILLS Digital content development and editing (social media, blogs, etc.), Partnerships, Marketing, Reporting REQUIRED EDUCATION Bachelor's degree