Replenishment Specialist

ABOUT THE COMPANY The history of Nestlé began in Vevey, Switzerland, in1867 when founder XXXX XXXX created one of the first infant foods in response to the need for a healthy and affordable product to serve as an alternative for mothers who could not breastfeed their babies. He called his product Farine Lactée XXXX XXXX. JOB SUMMARY What will make you successful?Degree in Economics, Business and General Science related4-5 years of preferably operational experience in order fulfillment type of role in a similar market environment or trade structure.Operational experience in the following areas is beneficial: Working for or with a customer in a collaborative environment Working in other Supply Chain functions such as Physical Logistics or Sales support Experience in related business improvement projectsGood Knowledge about Generating Demand, Supply Chain and Finance process for pricingUnderstanding of Logistics processes including Materials HandlingBasic understanding of the O2C flow and key business functions outside of the O2C stream RESPONSIBILITIES Replenishment Planning & Inventory OptimizationUtilize advanced forecasting and planning tools to develop optimal replenishment orders within Nestlé or customer VMI/CMI systems.Balance service level, inventory targets, capacity constraints and customer delivery requirements. Monitor leading indicators such as system alerts, stock holding, and demand changes.Maintain master data inputs including lead times, delivery windows, network flows and NPD introductions. Out‑of‑Stock (OOS) Risk ManagementProactively identify OOS vulnerabilities through analytics on demand patterns, stock levels and forecast deviations.Lead the mitigation actions—including dynamic stock allocation rules, prioritized customer replenishment, and cross‑functional escalation.Ensure early and clear communication with all stakeholders including Sales, DSP, Physical Logistics and Customer. Customer Collaboration & Issue ResolutionAct as the key operational contact for VMI/CMI customers on stock‑related issues.Provide timely visibility to customers regarding supply risks, recovery plans and stock movements.Partner with customer teams to optimize DC‑to‑store performance and reduce stock losses.  Exception & Order Fulfilment ManagementCollaborate with CSA teams in resolving exceptions such as load optimization, carrier selection, credit blocks, delivery delays and appointment constraints.Lead root‑cause identification and long‑term corrective actions to minimize recurrence.Support accurate and timely order fulfilment aligned to OTIF and COF metrics.  Billing, Returns, Claims & Deductions ManagementSupport CSA in proforma invoice creation, billing corrections, and exception resolution.Guide mitigation for product refusals to minimize financial impact while maintaining customer goodwill.Ensure claims/deductions are validated and processed within SLA to protect customer experience and financial accuracy Continuous Improvement & Digital