Customer Service Operations Associate

ABOUT THE COMPANY Senga is building Africa's largest network of transporters. We find the right transport for your goods, where and when you want them. We work with selected, trusted transporters to ensure that your goods are shipped with care and arrive safely. We move goods of all sizes up to 28 tonnes and provide trucks of all sizes. We offer predictable pricing to make it easy for you. We’ve done the homework so that you don’t have to.

Now serving 48+ towns in Kenya. We also ship from Kenya to Uganda, Ethiopia, and Tanzania. JOB SUMMARY Your qualificationsUniversity degree level education with up to 2 years’ post university work experience (start-up experience is a plus). We don’t focus on your field of study

• just your dedication, integrity, dynamic nature, and ambition.High degree of professionalism Extreme attention to detailExcellent verbal and written communication skillsGood mathematical skillsGood coordination and logistics handlingGood administrative and organisation skillsStrong forward planningGood interpersonal skillsHigh emotional intelligenceStrong preference for candidates who have worked in service and hospitality industries. RESPONSIBILITIES This is a highly demanding and process-oriented role requiring individual smarts and precision in the execution of tasks. The effect of your inputs in this role will be immediate and direct. Role expectations include:  Build and maintain relationships with customers and transportersAchieve high customer service and proper transporter managementManage customer transactions including trips and after-sale serviceCoordinate and oversee the shipment of goods from shippers to customersCommunicate with shippers, transporters, and customers to resolve issues and ensure smooth operationsOptimise transportation routes to minimise costs and maximise efficiencyCommunicate effectively and efficiently with customers, transporters and team membersImplement process improvements to enhance operationsIdentify and fix operational issues as they ariseAddress general customer requestsMaintaining exemplary operational records REQUIRED SKILLS Customer service, Logistics planning and management, Customer relations, Warehouse management, Conflict and complaint resolution, Online support REQUIRED EDUCATION Bachelor's degree