Relationship Officer - Collections

ABOUT THE COMPANY We will be the leading integrated solutions enabler for the property industry. We will offer innovative products and services, delivered under one roof by exceptionally committed people to enhance shareholder value. We will operate across the property value-chain as suppliers and financiers that offer unique solutions to all while being environmentally responsible. JOB SUMMARY Minimum Qualifications, Knowledge and ExperienceAcademic & Professional Qualifications▪ Bachelor’s degree from an accredited University preferably in a business-related field▪ Relevant professional certification is an added advantageExperience▪ At least one-year experience in relationship management in a financial/ real estate institution▪ Strong proficiency in banking systems and applications especially Profits and CRM▪ Experience in portfolio management is a core requirement▪ Mortgage initiation and fulfilment process experience is required RESPONSIBILITIES ▪ Receipt of funds and issuance of receipts▪ Regular client communication in terms of debt status, repayment plans, support required throughout the customers’ journey- (Onboarding of customer details and customer documents on CRM, Mapping of payment plans, portfolio allocation, follow up on g of offer letters, issue of instructions to lawyers to prepare sale agreements, follow up on execution of documents).▪ HFC Mortgage pipeline management and follow up.▪ Mapping of timed collections▪ Revenue assurance for allocated portfolio to issuance of cancellation notices and notification of units back to the market. (Including timely disbursements of loans).▪ Risk mitigation by participation on the handover documentations.▪ Complaint resolutions end to end with respective departments▪ Compliance to laid down policies and laws.Principal Outputs for this Role▪ Weekly status meetings with lawyers▪ Restructuring of payment plans for approval by the Relationship Manager and Business Development Manager.▪ Qualifying, approval and updating refunds for allocated portfolios▪ Realization of projected cashflows and income for allocated portfolios▪ Reporting on daily collections report for allocated portfolios▪ Servicing of existing and new company financial obligations▪ Sales output through cross selling▪ Provide key insights derived from customer engagements on various project milestones supporting decision making.▪ Key driver to improve and grow NPS scores REQUIRED SKILLS Business development, Account management, Corporate banking, Quality control and supervision REQUIRED EDUCATION Bachelor's degree