Unit Manager - Psychiatry

ABOUT THE COMPANY Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare. Our Purpose Our purpose is to maintain and enable health Our Mission To provide high quality medical care that exceeds the needs of our clients Our Culture and Core Values Respect - For all human beings regardless of financial status, race, tribe, national origin, religious or political beliefs Service - Providing the best service to our patients, their families, doctors, clients, business partners and staff Excellence - Continually striving to improve and achieve excellence in the provision of our services JOB SUMMARY Person SpecificationHigher Diploma in Nursing (Psychiatric/Mental Health).  BSc in Nursing is an added advantage.Registered with nursing council of Kenya and a valid practicing licenseValid certification in BLS, ACLS or ATLS 3+ years psychiatry/ mental health experience and at least 2+ years of team management experienceCustomer focus and results orientedStrong interpersonal skills, team playing abilities, and communication skills RESPONSIBILITIES People Management:Supervise Psychiatry team in delivering individual and team targets by ensuring  all nurses accurately perform their tasks, including admission, discharge, drug administration, clinical observations, IPC, and others.Prepare and manage monthly duty rota; ensure safe coverage, skill-mix balance, leave planning, and productivity, while controlling overtime/locum utilisation.Lead and manage the Psychiatry team: onboarding/ orientation, coaching, daily work allocation, mentorship, performance appraisal, consequence management, talent development, and support staff wellness and engagement.Ensure the unit is financially viable and demonstrate growth through;Owning patient complaints/ compliments for the unit: investigate, resolve, and implement improvement actions, monitor service recovery and trends to deliver patient satisfaction outcomes (including NPS).Managing Psychiatry unit costs within budget through appropriate staffing, timely and accurate billing, incidences and consumables management.Ensure proper inventory, standardization, calibration, and maintenance on all equipment, and prudent inventory and supplies management.Nursing ServicesReview specific patients’ investigations, analyze, interpret, troubleshoot, and initiate immediate intervention.  Ensure primary nurse engagement with doctors and other providers regarding patients’ plan of care with emphasis on a team-based problem-solving approach.Participate in formulation of, and ensure implementation of SOPs and QIPs in the unit, including enforcement of IPC standards, and observe the infection control bundles.Ensure all nursing protocols have been administered as per the set-out policies and guidelines, recording and reporting  all sentinel incidents/ events within 24 hours using the prov