SAHL Banking Cluster Manager - Eastern

ABOUT THE COMPANY KCB Bank Group is East and Central Africa’s oldest and largest commercial banking and has through its history set new records becoming the No.1 Bank in the region. JOB SUMMARY MINIMUM POSITION QUALIFICATION REQUIREMENTSAcademic & ProfessionalEducation Bachelors DegreeUniversity degreeRQProfessional QualificationsIslamic Banking CertificationMasters DegreeAny Business relatedExperienceTotal Minimum Experience Required 5 RESPONSIBILITIES Sahl Banking Business Strategy & DevelopmentWork with assigned cluster of branches to identify and pursue business development opportunities in line with Islamic banking principles and market potential.Monitor and analyze product performance metrics across branches and recommend improvement actions.Partner with Business Functions within the assigned cluster to provide excellent customer relationship management to Sahl Banking customers.II. Operational Support & Service ExcellenceProvide operational & compliance guidance and support to branch staff on Sahl banking procedures, policies, and systems.Coordinate with the Sahl Product Support Manager to resolve product or system issues affecting branch operations.Facilitate feedback from branches and customers to improve Sahl products and service delivery.Implement appropriate relationship and customers management tools across the cluster.Shariah Compliance & GovernanceWork closely with branch teams and Shariah Compliance to maintain adherence to approved Sahl product structures.Support internal reviews and audits by providing operational and compliance information as required.IV. Training, Awareness & Staff DevelopmentBuild capacity and awareness of Islamic banking principles, processes, and product knowledge among branch staff.Conduct training and refresher sessions to strengthen staff competence in offering Sahl products and services.Promote a culture of ethical and Shariah-compliant banking across the cluster.V. Stakeholder Engagement & CoordinationCollaborate with Operations, IT, Risk, and Customer Experience teams to ensure seamless product support and issue resolution.Support marketing and community outreach programs to promote Sahl banking awareness and growth.VI. Reporting & Performance TrackingPrepare and submit cluster performance reports, highlighting achievements, challenges, and recommendations.Track and report customer feedback, operational risks, and compliance matters to the Sahl Product Support Manager. REQUIRED SKILLS Team leadership, Customer service, Business performance monitoring, People management REQUIRED EDUCATION Bachelor's degree