Front office

ABOUT THE COMPANY Welcome to Andrews Apartments. If you are planning an extended stay, we offer serviced apartments, luxury suites, and meeting room facilities in Westlands, Nairobi for business and personal travel. Our apartments are conveniently located, well decorated, and offer various amenities to provide a comfortable environment during your stay.

We have one bedroom, two bedrooms, and penthouse luxury suites to provide the space you need. All the apartments and suites feature a living room, dining areas, bathroom, balcony area, and fully equipped kitchen for a comfortable and convenient place to relax and entertain JOB SUMMARY Applicants must be:customer orientedmaturewilling to learn in order to facilitate career growthenergetic RESPONSIBILITIES

• Greet visitors and guests courteously; manage sign-in/outprocedures.- Answer, screen, and transfer incoming calls; take andrelay messages.- Manage email inquiries and general correspondence for thefront desk.- Check guests in and out: process reservations,issue keys/cards, handle payments and folios.- Maintain appointment schedules and meeting room bookings.- Provide information about services, directions, andcompany/hotel policies.- Handle guest/visitor requests, complaints, and escalate tomanagement when needed.- Monitor lobby appearance and ensure reception area is tidyand welcoming.- Coordinate with housekeeping, security, maintenance, andother departments as required.- Receive, log, and distribute deliveries and mail.- Maintain records and update databases (guest/visitor logs,reservation systems).- Process payments, refunds, and invoices as authorized;follow cash-handling procedures.- Adhere to health, safety,, and data protectionpolicies. REQUIRED SKILLS Customer service, Email correspondence, Receiving and welcoming guests, Billing customers, Reception and registration (hotel, event), Answering telephones and call management, Office reception REQUIRED EDUCATION Diploma, Associate's degree