Healthcare and Administrative Scheduler (LC)

ABOUT THE COMPANY We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services. JOB SUMMARY Healthcare SchedulerMonday to Friday 3pm-1am ESTSalary: 45.000KESJob description: The Scheduler is responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in home care” experience for clients and employees. Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled.Skills: * High school graduate or equivalent with two years of business experience. * Knowledge of common medical terminology. * Able to work independently, demonstrating sound judgment.• Read, write, speak and understand English as needed for the job. RESPONSIBILITIES Responsabilities: ESSENTIAL FUNCTIONS VERBAL COMMUNICATION· Answers telephone, and takes inquiries or messages in an upbeat, professional manner.· Communicates continually with associates and clients to evaluate service.CUSTOMER FOCUS· Responds promptly and courteously to all clients’ calls.· Receives referrals and inquiries on the programs of this company.ADAPTABILITY· Assists with sales, marketing and public relations efforts.DECISION MAKING/JUDGMENT· Maintains integrity in every interaction with caregivers and clients.· Ability to live the Right at Home vision, mission and core values.ORGANIZATION· Schedules and coordinates day-to-day activities of caregivers. REQUIRED SKILLS Calendar management, Document and archive management, Scheduling, Reporting, Secretarial work REQUIRED EDUCATION High, secondary school