Cluster Marketing & Communications Manager

ABOUT THE COMPANY Fairmont the Norfolk, nestled along the prestigious Harry Thuku Road in Nairobi. We stand out as an epitome of luxury and historical charm in the city. Renowned as Nairobi's most luxurious and historical hotel, we pride ourselves on creating unparalleled experiences for our guests. JOB SUMMARY QualificationsMinimum 5 - 8 years of experience in Digital/marketing/communications, preferably in a hotel or travel industry environment.Excellent English written and verbal communication skills required.Proficiency in Word, Excel, and Database management software.The successful candidate will be an extremely organized, detail-oriented, professional, and a self-motivated team-player with excellent interpersonal skills.Must be able to work well under pressure and manage stakeholder expectations of from each property.University education preferred.Experience with/contacts within Global media marketplace are an asset.Marketing and PR agency experience is an asset.Understanding loyalty and customer relationship management.Strong communication skills across variety of platforms and on all levels.Market research capabilities for competitor reviews.Dynamic and confident individual.Good time management and prioritizing capabilities.Team player with positive attitude Strong attention to detail and the production of high-quality work.Should display personal drive to succeed and achieve.Project management skills. RESPONSIBILITIES Reporting to the Cluster General Manager, responsibilities and essential job functions include but are not limited to the following:Develop and implement integrated marketing strategies to drive revenue across rooms, food & beverage, spa, retail and experiences for both properties.Work closely with revenue management, sales and operations teams to align marketing initiatives with commercial targets.Conceptualize and deliver promotional campaigns, seasonal offers and marketing initiatives designed to increase bookings and guest engagement.Manage relationships with creative agencies, PR agencies, digital partners and external vendors to ensure effective campaign delivery.Provide clear briefs, oversee deliverables and ensure partners adhere to brand standards and timelines.Support the integration of sustainability and responsible tourism initiatives within marketing and brand storytelling.Highlight environmental stewardship and community partnerships through communications and campaignsCollaborate with cross-functional teams including sales, revenue, operations and finance to ensure marketing initiatives support business objectives.Provide guidance and coordination across internal teams and external partners to ensure successful execution of marketing activities.Oversee public relations initiatives including media relations, press coverage and brand partnershipsConceptualize and execute brand activations, events and experiences that enhance guest engagement and brand visibility.Oversee digital marketing channels including webs