Field Service Engineer

ABOUT THE COMPANY Industrial equipment supplier in Ruiru JOB SUMMARY RequirementsDiploma / Bachelor's degree in Electrical, Mechanical, Mechatronic Engineering or relevant field (SMS, AMS etc.).Higher technical education( Technical College) with further training in Customer Service is an added advantage.Good knowledge of MS office programsMinimum 3-5 years of experience in a commercial mill or proof of sufficient skillsFirm grasp of engineering concepts (mechanical & electrical)Process experience in milling industry including knowledge of flour, feeds, coffee, pulses & rice processing among others.Fluent communication skill in English. RESPONSIBILITIES Interact with the client to fulfil service jobs/quotations/spare-ware parts.Attend to the clients calls/e-mails for technical support.Identify sales opportunity during site visits.Commission single machines.Offer technical support to projects.Execute service contracts and servicing of Buhler equipment.Identify opportunities to increase efficiency through insights/ retrofits / upgrades.Take ownership in timely updates to relevant stakeholders regarding any new factors affecting SORTEX machines.Judiciously assist in sourcing components for projects balancing the trade-offs between cost, quality, and lead time.Ensure coordination with other disciplines is effective for each project/ task.Ensure compliance with Health, Safety & Environmental (HSE) responsibilities. REQUIRED SKILLS Engineering, Mechanical drawings, Customer service, Safety systems REQUIRED EDUCATION Diploma, Associate's degree