Lean Six Sigma Consultant

ABOUT THE COMPANY At Teleperformance, we provide industry-leading customer experiences and digitally powered business services for the world’s best brands. A globally diverse and inclusive company, we are a work family of more than 420,000 serving more than 170 countries and speaking 265 languages and dialects. We combine cutting-edge innovation with human understanding and empathy to deliver a comprehensive suite of best-of-breed services and end-to-end business solutions to integrate and optimize front-office customer support, back-office functions, and business operations. Our knowledge services portfolio applies Design Thinking and intelligent analytics to help companies optimize business processes and accelerate digital transformation. Because people and processes are the core of our business, we believe in hiring and nurturing top talent. Join our global network where the possibilities are endless, and everyone can make a difference. We are a socially responsible company that manages with a clear purpose and has been recognized in 2023 within the Top 5 of the World’s Best Workplace’s.

We are customer experience management experts. JOB SUMMARY Overview As a Lean SixSigma Consultant within TP Digital you will play a pivotal role in drivingdigital transformation across our UKISSA business and have the opportunity toengage with our global organization. This position involves leading andsupporting clients and internal teams to enhance and optimize businessprocesses using Lean Six Sigma methodologies, with a strong focus on digitalinnovation and data-driven decision-making. You will collaborate closely withthe Analytics and Technology Product teams to identify and implementcutting-edge solutions that enhance efficiency, customer experience, andbusiness performance.As a strategicthinker, you will design best practice digital service solutions, encompassingoperating models, processes, automation, data analytics, and technology. Youwill articulate the value of these solutions to internal stakeholders andclients, ensuring alignment with digital transformation goals. RESPONSIBILITIES Key Responsibilities Digital Transformation: Leverage yourexperience in process improvement to identify opportunities for automation, AI,and analytics-driven solutions. Presentation Skills: Confidently presentfindings and recommendations to senior audiences, utilizing MS PowerPoint forimpactful delivery. Communication: Exhibit excellentinterpersonal and communication skills, both written and verbal, to engagestakeholders effectively. Analytical Skills: Employ strongdiagnostic and analytical skills to solve complex problems and developpragmatic, tech-enabled solutions. Business Case Development: Quantify,analyse, and develop business cases to support digital transformationinitiatives. Data Proficiency: Utilize Excel and otheranalytical tools for data gathering, root cause analysis, and performancetrending. Process Improvement: Identify andimplement process automation and