Community Specialist - Youth

ABOUT THE COMPANY We hope by now you know at least a little bit about who we are… why?

Well because you are using our website! But let us give you a bit more detail - Fuzu is on a mission to prepare users and organizations for success by being the best career development, recruitment and learning solution for Africa.

Our ambition is to help the top talent like you find a place to Dream, Grow and Be Found. We are currently attracting over 25,000 new users per month, making us the fastest growing talent pool in Africa! We are a Finnish company with offices in Nairobi, Kampala, Helsinki and expanding to other markets over the coming months. We work hard but maintain a people-first, fun team culture. We emphasize learning and growth and expect everyone on the team to be eager to step out of their comfort zone to learn and support across multiple functions. As part of our team culture, we are endlessly curious and if you want to develop you will be given every opportunity to take on as much responsibility as you can handle. JOB SUMMARY About FuzuFuzu is the leading African career development and talent-matching platform dedicated to connecting talent to opportunity. With over 2.5 million registered users and 2,000+ employers, Fuzu leverages AI-driven technology to help young people build skills, access meaningful employment, and grow their careers both locally and globally.Through our AI Powered Job Connections Program, Fuzu is implementing a two-year initiative designed to connect financially disadvantaged youth in Kenya—particularly young women, persons with disabilities, and refugees—to dignified and fulfilling work opportunities. By combining AI-powered job matching, personalized career coaching, targeted skilling, and light-touch employer engagement, the program removes systemic barriers to employment and supports thousands of young people in accessing sustainable income and long-term career pathways.About the roleWe are looking for a Youth Community Specialist to provide accessible, youth-centered career support through the Program’s platform chatline and related channels, with a strong safeguarding lens helping disadvantaged youth navigate job search, workplace readiness, and safe engagement with opportunities. RESPONSIBILITIES Deliver 1:1 and group career support via the platform chatline (available only to program participants).Provide guidance on CVs, interviewing, job search strategy, workplace expectations, and professionalism.Identify and respond to safeguarding concerns (harassment, exploitation risks, mental distress, discrimination, unsafe job offers) following established protocols.Conduct triage and referrals to appropriate services/partners (e.g., psychosocial support, legal aid, disability services, refugee support) where needed.Contribute to a safe participant experience by escalating suspicious employer behavior and supporting verification processes with the Content QA role.Support inclusion by tailoring guidance for women, pe